from orlandosentinel.com:
"This fall, Central Florida Applebee's franchises rolled out a high-tech system designed to improve service. Servers wear watches that vibrate when customers press buttons at electronic boxes on their tables.The small black boxes also allow customers to fill out surveys and if the ratings are low, managers will come out and talk to the customers. Also, employees can use the system to communicate with each other.
The electronic wizardry starts when a party walks inside the restaurant. The host can quickly glance at a computer screen to find available tables – something that helps during busy periods.
When the host seats guests, he swipes his watch against a small black box. That starts the countdown. A server gets alerted with a vibrating watch. She has 60 seconds to show up, or the manager gets buzzed. Managers also get automatic alerts if a table presses a button several times."
If I were a server, I would tell Applebee's to kiss my ass. After working in the service industry for 10 years, I am glad to be out of it. These devices are probably nothing but a headache. Some asshole party buzzing you every 30 seconds because their drinks are half full. 60 seconds to respond, WTF? The people who designed these obviously have never worked in service, especially at a restaurant. I hope other restaurants don't pick up on this crap. -TFG
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